WhatsApp desk
01
Status & conversion review
We map whether your existing licence can be exchanged, needs a theory test, or requires a first-issue route under the host country’s refugee and traffic rules.
Support for people with protection status
A clear path to a recognised EU driving licence.
We prepare recognition files, certified translations and official exam bookings so refugees and beneficiaries of protection can use the legal route in the country where they reside. National authorities remain the only bodies that issue licences. Everything on this site is reference information — your exact terms, timing and price are agreed individually with a manager on WhatsApp.
Legal scope. Aurelia does not sell, print or courier driving licences. We do not bypass theory or practical tests. We help you assemble a complete file, book the correct authority, and understand conversion, exchange or first-issue rules that apply to your status.
Typical desk turnaround for a complete submission pack is up to 10 working days after we receive readable scans. Authority decision times are separate and vary by member state.
Please note: all figures and services here are shown for reference only. The scope, timeline and fee for your situation are always discussed and confirmed individually with your manager on WhatsApp before any work begins.
Mandate
What this office actually does
Practical help with the lawful mobility procedures already written into EU and national rules — especially for people rebuilding life after displacement. The list below is a reference guide; the exact service for your case is always agreed individually with a manager on WhatsApp.
02
Certified translations
We arrange sworn or certified translations of licences, identity papers and protection decisions so the file meets the receiving authority’s language rules.
03
Official appointments
We book theory, practical and municipal counters where remote booking exists, and prepare you for what you must attend in person.
04
Residence-linked guidance
Advice is tied to the country of lawful stay. We do not offer “EU-wide plastic cards” or licences without a competent national issuer.
05
Exam preparation pack
Country-specific theory outlines, document checklists and interpreter notes. Coaching is educational; it does not replace the official examination.
06
WhatsApp case desk
A named officer answers in English. You send scans, receive a written scope, and get appointment confirmations in one thread.
Method
How a case moves
Most of the paperwork can be prepared remotely. The licence itself is issued only after the competent authority completes its own checks and, where required, you pass its exams.
- WhatsApp intake: country of stay, protection status, current licence (if any).
- Written scope and fixed fee before any paid work begins.
- File assembly: translations, forms, medical or residency annexes as required.
- We lodge or book the official channel. You attend any mandatory exam or photo appointment.
- The national office issues the licence to you through its own collection or postal rules.
This is a general reference outline. Each case is different — the actual steps, documents, timing and price are agreed individually with your manager on WhatsApp.
Fast · Local · Convenient
We go the extra mile — and keep it lawful
Our part of the work is built to be quick and low-effort for you. You stay in your own city, we handle the paperwork, and the official card reaches you the way the authority delivers it.
2 weeks
Typical desk turnaround for a complete pack
Ready in about 2 weeks
Once we receive readable scans, your complete submission pack — file, forms and certified translations — is typically prepared within 10 working days.
Exams in your own city
We book the official test at the centre closest to where you live and, where the country allows it, in a language format you can handle. No travelling across the country.
Card delivered to your address
After you pass, most authorities post the finished licence to your home through their own service. We track the step and keep you updated until it arrives.
The 2-week figure covers our desk work only; authority queues, exam slots and card production are set by the national office. We prepare, book and follow up — we never issue, print or hand-deliver the licence ourselves.
These are typical reference figures, not a fixed offer. Your real timing, availability and cost are confirmed individually with a manager on WhatsApp for your specific country and status.
Coverage
Guidance aligned to the country where you live
Rules differ. A German exchange is not a French first issue. We work case by case for residents and beneficiaries of protection in these member states.
AustriaBelgiumCzechiaDenmarkFinland
FranceGermanyGreeceIrelandItaly
LuxembourgNetherlandsPolandPortugalSpain
Sweden
Country coverage shown here is for reference. Whether we can help in your situation — and how — is confirmed individually with a manager on WhatsApp.
Recognitions
Certificates & letters of appreciation
Acknowledgements our desk has received for information support and administrative guidance to people with protection status. Tap any document to view it in full.
These documents recognise our information and guidance work. They are not government licences and do not authorise us to issue driving licences — those are granted solely by the competent national authorities. Every case is discussed individually with your manager on WhatsApp.
From people we assisted
What clients say about the desk
★★★★★
“They told me clearly I still had to sit the theory test in Berlin. The file was complete and the appointment was booked. No surprises.”
Olena K.Temporary protection · Germany
★★★★★
“WhatsApp replies were formal and fast. Translations arrived in a week. The préfecture accepted the pack on the first visit.”
Amira S.Refugee status · France
★★★★☆
“I wanted everything done from home. They prepared the papers remotely; I still went to the RDW desk myself. That honesty mattered.”
Karim N.Subsidiary protection · Netherlands
Questions
Before you write
Is the information on this website binding?
No. Everything here — services, timing, coverage and figures — is published for reference only. It helps you understand how the lawful route works. The terms that actually apply to you are always discussed and agreed individually with a manager on WhatsApp, based on your country of residence, your protection status and your documents.
Will the licence be delivered to my home?
In most member states, yes — but by the authority, not by us. After you complete their process, the national office posts the finished card to your registered address through its own service. We track that step and keep you informed. We never print or courier licences ourselves.
Can I really be done in about two weeks?
Our part — assembling the file, translations and booking — is typically ready within 10 working days of receiving readable scans. The authority’s queues, exam dates and card production add their own time, which is outside our control, so we never promise a licence in a fixed number of days.
Do I have to travel far to sit the exam?
No. We book the official test at the centre closest to where you live and, where the country allows, in a format you can handle. You attend in your own city or district.
Can the whole procedure stay online?
Consultation and file preparation can. Identity checks, medicals, biometrics, theory and practical tests usually require your presence. We will tell you which steps are remote in your country before you pay.
How long does your part take?
A complete submission pack is typically ready within 10 working days of receiving readable documents. Authority queues, exam slots and card production are outside our control.
Who can instruct the desk?
Adults with lawful stay in an EU member state, including refugee status, subsidiary protection and temporary protection, plus family members they sponsor. We need proof of identity and residence.
Are you a government office?
No. Aurelia Mobility Desk is an independent assistance office. We are not the European Commission, a ministry or a licensing authority.
Case desk
Write to the officer on WhatsApp.
Everything on this site is for reference. The real work starts in chat: send your country of stay, protection document and a photo of any current licence, and your case — scope, timing and fee — is agreed individually with your manager. You receive a written scope before any fee is taken.
Discuss my case on WhatsApp